Refund Policy

Key information

  • You have 14 days to initiate your return once you receive your package
  • Up to 14 days to process refunds once you receive your package
  • No restocking fee
  • To obtain the return address, contact customer service

14-Day Money Back Guarantee

In the event that you receive your package and are unsatisfied, you are entitled to a full refund with no questions asked, if you reach out to us within 14 days of your order's arrival. This is our '14-Day Money Back Guarantee' as referred to across our store.

Policy for refunds & returns
You have 14 days from the time you receive your package to initiate a return. Your items must be in their original packaging and show no indications of usage in order to be eligible for a return or refund.
By emailing customercare@simplifyliving.au, you can get in touch with our customer support team and start the return procedure. When the return form and return address are ready, we will get in touch with you.

Returns expenses
All return expenses are at your expense. Because of this, we advise using trackable shipping, as we cannot be held accountable for misplaced returns. 

A broken package?
In the event that your package arrives damaged, kindly snap a picture of the package and its contents right away. Next, email it to customercare@simplifyliving.au with your order number so that our customer service representatives can assist you in finding a solution. You are always entitled to your money back if the product arrives damaged or not as advertised, and we will cover the entire cost of any return associated with products that are broken on arrival.

Refunds:

We will email you to let you know whether or not we accept your return after we receive and review it. If so, you should receive your refund using the same payment method that you used to place your order from our store within ten days.

Get in touch with your bank or payment provider if you haven't received your refund yet. Should the issue not stem from their end, kindly reach out to us at customercare@simplifyliving.au

Phone: +61 488 126 191

Email: customercare@simplifyliving.au

Business Address:
Simplify Living Australia by HOPE E-COMMERCE ENTERPRISES PTY LTD
Level 18, 324 Queen Street, Brisbane City
QLD, 4000, Australia

ABN: 70 676 125 732